Member Experience Representative

Washington, District of Columbia, United States | DC and Reston Branch & Business Development | Contract

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Are you passionate about helping people reach their financial dreams? Do you have a talent for sales and building strong relationships with others? If so, we have an exciting opportunity for you to make a difference at Interior Federal!

Key Responsibilities:

  • Assist members with financial transactions, account management, loan applications, and product/service inquiries, providing solutions and cross-selling opportunities.
  • Identify and pursue sales opportunities through outbound calls, engaging with members to promote Credit Union products and services.
  • Support the Business Development Department with various events and projects and solicits members to take action. Take applications for all financial products and services.
  • Serve as a liaison between members and internal departments, resolving issues and ensuring accurate account maintenance and documentation.
  • Floats between the Reston and DC branch and serves as a back up as needed. 

Qualifications:

  • Experience: 3-5 years of related experience in a similar role.
  • Education: A high school education or GED.
  • Skills: Excellent communication, sales, and relationship-building skills. Proficiency with ten-key calculators, computers, and keyboarding. Ability to lift or pull up to 25 pounds. Some travel required.

Why Join Us?

  • Comprehensive Benefits: Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.
  • Work-Life Balance: No weekend work required!
  • Professional Growth: Take advantage of education assistance and numerous opportunities for career advancement.
  • Employee Perks: Benefit from discounts on loans and many free services.
  • Salary: $22/hour

 

If you're ready to help others reach their financial dreams while building meaningful relationships, apply today to join our team at Interior Federal Credit Union!